Bul Vidoe Smilevski Bato 51-2/1

Aerodrom, Skopje, Macedonia

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Based on your choice in the cart/checkout the shipping cost is either included in the price, for regular shippments, or DHL orders above 600 Euros, or it’s based on the DHL zone that you are shipping your order to. 

Which payment methods are accepted in the Online Shop?

At the moment, until we sort out the credit card payments, the only way you can complete your order is by bank transfer (SWIFT) payed from your bank to our bank account. 

How long will delivery take?

Once you pay the pre-invoice, the shipment will be processed and sent to you via your selected way, regular or DHL. once the shippment has left our premises, you will receive an update about the item/order being shipped to you. 

How secure is shopping in the Online Shop? Is my data protected?

We are using an SSL certificates for all communication on our website, so your data is secure, also we are NOT going to sell or give away any details about any of our clients. 

What exactly happens after ordering?

After completing the checkout process you will receive an email with payment instructions and pre-invoice. Once you pay the amount in your order, we will process your order and ship it as soon as possible. 

Do I receive an invoice for my order?

Yes, you will recieve an invoice with your shippment. 

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